How These Terms Protect You and Us
Your account is yours alone—no one else can access it or claim your balance. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is final once it clears; we don't reverse it unless there's a proven error on our side. Withdrawals are processed after
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we verify your identity and account activity, which typically takes one business day. If you believe a transaction on your account is wrong, you have the right to report it to our support team within 30 days. We retain your account data for as long as
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your account exists, plus two years after closure, where local law permits. If you want to request a copy of your data or have it deleted, contact us through any of our support channels and we'll respond within 14 days.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.